Bricks and mortar retailers innovating with online video customer service
One of the biggest hurdles retailers need to overcome when designing an online portal for their bricks and mortar stores is maintaining the same level of customer service on a website as they do in a store. Two companies are doing this well.
Fri 03/02/2012 01:33:16 / Read More »The future of Retravision: Full interview with national chairman Ian Ray
Although the unification of Retravision will result in some job losses, the new national chairman of the company has told Current that it is "the most positive thing that has happened to Retravision for years".
Fri 03/02/2012 01:07:21 / Read More »Retravision Confidential: Private email reveals Perth base, "many" job losses
The CEO of Retravision, Paul Holt, has confirmed the newly-merged company will be run from Perth, and that due to the "removal of process duplications", the company will be forced to make "many" of its existing employees redundant.
Thu 02/02/2012 05:03:53 / Read More »Dates and locations set for Retravision 'Unification' Dealer Briefings
New Retravision Australia CEO Paul Holt has set the dates for a national Dealer Briefing tour, which will take in all the major cities in Australia during late February.
Thu 02/02/2012 05:15:35 / Read More »Criterion Group placed in receivership, taking orders to clear stock
Criterion Group Australia was placed in receivership earlier this week. The AV/IT furniture and installation company is still taking orders as it looks to clear stock.
Thu 02/02/2012 03:56:13 / Read More »Zanui.com.au responds to Appliances Online's customer service concerns
Online retail aggregator Zanui.com.au has responded to criticism from Winning Appliances and Appliances Online CEO John Winning, saying its business delivers the best customer service available in the industry.
Thu 02/02/2012 10:37:12 / Read More »Bunnings sales are up, but Masters is seeing bigger growth
The Bunnings hardware chain saw a 6.8% increase in sales over the last six months, but the retailer was outstripped by its biggest competitor, Masters, which posted a 16.4% jump in sales figures over the same period.
Thu 02/02/2012 10:04:38 / Read More »Retail industry the worst in IT disaster practices, not ready to change
Companies in the Australian retail and manufacturing industries have been declared laggards in their disaster back-up and recovery practices by the general manager of worldwide data recovery specialist Acronis.
Wed 01/02/2012 02:01:42 / Read More »Woolworths to sell off Dick Smith & close up to 100 stores
Following a formal strategic review, Woolworths has announced it will be selling off the ailing Dick Smith chain. Big W will be Woolworths' new focus for CE, while 100 "underperforming" Dick Smith stores face the chop.
Tue 31/01/2012 12:28:59 / Read More »Dick Smith announces resilient sales while Masters powers on
The Australian-based Dick Smith Electronics has recorded solid sales for the first six months of the 2012 financial year, while the Masters rollout will continue throughout the upcoming calendar year.
Tue 31/01/2012 10:05:07 / Read More »
