June Appliance Retailer covers all thing great and small
The June issue of Appliance Retailer has hit stores this week, with plenty of news for the Australian electrical retail industry, including the new arrivals, new products and big stories shaping the trade.
Fri 07/06/2013 12:00:00 / Read More »Ask questions like a journalist, sell products like an expert
Sales staff who learn to ask the right questions will learn more about their customers and close more sales - without the need to discount. Here are the questions staff should be asking.
Fri 31/05/2013 12:00:00 / Read More »Inside story on Narta's bid to set minimum advertising prices
Eight months after applying for authorisation to set minimum advertising prices on selected Beko appliances, the ACCC rejected The Narta Group's proposal. Here is the story of how that decision was made.
Mon 13/05/2013 12:00:00 / Read More »Know your steam systems: how to trade up on value and features
As more manufacturers release steam systems, there is a great opportunity for retailers to up-sell. But as with any new technology, knowing the difference between different feature sets and products is key to generating sales.
Mon 15/04/2013 12:00:00 / Read More »Appliance Retailer magazine hits shelves with all the big industry news
The April edition of Appliance Retailer magazine is set to hit retailers this week, bringing with it plenty of insights on the electrical retailing industry, the newest products due in stores and the major trends in appliances.
Thu 04/04/2013 12:00:00 / Read More »Appliance manufacturers need to do more to service the disabled
The demand for accessible home appliances is an urgent and growing requirement. But are the big manufacturers providing all the necessary functions needed for people with disabilities?
Fri 15/03/2013 12:00:00 / Read More »War of the Awards: Design Awards v Product of the Year
While the participating products compete for Awards, the Australian International Design Awards and the Product of the Year Awards will compete with other.
Wed 13/03/2013 12:00:00 / Read More »Retail golden rules: Don't ever tell a customer "Sorry, that's our policy"
Do you ever tell your customers 'Sorry, that's our policy'? If you do, your policies could actually be getting in the way, rather than helping consumers. Our expert in customer service explains why and what you should be saying instead.
Wed 13/03/2013 12:00:00 / Read More »Retail Golden Rules: Never ask a customer 'Will that be all?'
Do you ask customers 'Will that be all?' - if you do, you're breaking one of the Golden Rules of retail. Our expert in customer service explains why and what you should be saying instead.
Wed 06/03/2013 12:00:00 / Read More »Retail Golden Rules: Never tell a customer that you know how they feel
Be very careful telling a customer you understand how they feel - especially when handling difficult or complaining customers - because you can't possibly feel what they are feeling.
Mon 04/03/2013 12:00:00 / Read More »Mother's Day Battlegrounds: Food Choppers & Salad Makers
In the lead-up to Mother's Day, we'll be looking at some of the major product categories and highlighting some of the better products for consumers to choose for their Mums. Today, we look at the choppy world of food prep.
Fri 01/03/2013 12:00:00 / Read More »Retail golden rules: Don't ever tell a customer "You'll have to..."
Customer service expert and former electronics salesman Bob Johnson says there is a golden list of phrases you should never tell a customer. Here's why saying "You'll have to" to a customer is a bad choice.
Mon 25/02/2013 12:00:00 / Read More »Retail golden rules: Why you should never tell a customer "I Can't"
Customer service expert and former electronics salesman Bob Johnson says the phrase "I can't" should not be in a salesperson's vocabulary. His advice? Empower the customer instead.
Mon 18/02/2013 12:00:00 / Read More »The first Golden Rule: never say "I don't know" to a customer
Customer service expert and former electronics salesman Bob Johnson believes a retailer should never say "I don't know" to a customer. This is the #1 phrase that should never be uttered on his 9-strong list.
Tue 12/02/2013 12:00:00 / Read More »Six tips to stop stock loss and theft in a retail store
The February issue of Appliance Retailer magazine contains a feature on stock loss and theft prevention. As part of that feature, we featured six tips to help retailers minimise the amount of goods that go missing.
Fri 08/02/2013 12:00:00 / Read More »Editor's Picks: The 2012 Digital Product of the Year
Over the last few days, we've been featuring the Editor's Picks for the Best Digital Products of 2012. We've now come to the big one: the Editor's Pick for Appliance Retailer Digital Product of the Year:
Mon 17/12/2012 12:00:00 / Read More »Editor's Picks for Best Digital Products of 2012: Look, Listen and Compute
The December issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Digital Products of 2012. We'll be featuring these winners as we build up to honour the 2012 Digital Product of the Year. Here is Part Four.
Thu 13/12/2012 12:00:00 / Read More »Editor's Picks for Best Digital Products of 2012: Look, Print and Find
The December issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Digital Products of 2012. We'll be featuring these winners as we build up to honour the 2012 Digital Product of the Year. Here is Part Two.
Tue 11/12/2012 12:00:00 / Read More »Editor's Picks for Best Digital Products of 2012: Tap, Zip and Hip
The December issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Digital Products of 2012. We'll be featuring these winners as we build up to honour the 2012 Digital Product of the Year. Here is Part One.
Mon 10/12/2012 12:00:00 / Read More »Editor's Picks: The 2012 Appliance of the Year
We've been featuring the Editor's Picks for the Best Appliances of 2012, as revealed in the November issue of Appliance Retailer magazine. We've now come to the big one: The Editor's Pick for Appliance Retailer Appliance of the Year.
Thu 22/11/2012 12:00:00 / Read More »Editor's Picks for Best Appliances of 2012: clean, quick clean, quick cool, soak
The November issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Appliances of 2012. We'll be featuring these winners over the coming days as we build up to honour the 2012 Appliance of the Year. Here is Part Five.
Thu 22/11/2012 12:00:00 / Read More »Editor's Picks for Best Appliances of 2012: sucked, slurped and stalked
The November issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Appliances of 2012. We'll be featuring these winners over the coming days as we build up to honour the 2012 Appliance of the Year. Here is Part Four.
Tue 20/11/2012 12:00:00 / Read More »Editor's Picks for Best Appliances of 2012: grilled, mixed and chilled
The November issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Appliances of 2012. We'll be featuring these winners over the coming days as we build up to honour the 2012 Appliance of the Year. Here is Part Three.
Mon 19/11/2012 12:00:00 / Read More »Editor's Picks for Best Appliances of 2012: styled, cooked and caffeinated
The November issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Appliances of 2012. We'll be featuring these winners over the coming days as we build up to honour the 2012 Appliance of the Year. Here is Part Two.
Wed 14/11/2012 12:00:00 / Read More »Editor's Picks for Best Appliances of 2012: hot, cold, juiced and washed
The November issue of Appliance Retailer magazine includes the annual Editor's Picks for Best Appliances of 2012. We'll be featuring these winners over the coming days as we build up to honour the 2012 Appliance of the Year. Here is Part One.
Mon 12/11/2012 12:00:00 / Read More »New Appliance Retailer magazine is one of the best ever
The November issue of Appliance Retailer magazine is now in the marketplace and it's an absolute cracker! With almost 100 pages of news, features and commentary, the latest AR is one of the best issues in the magazine's 18-year history.
Mon 05/11/2012 12:00:00 / Read More »Appliance Retailer now available to download and read on mobile devices
You can now download and enjoy Appliance Retailer magazine on Android tablets and smartphones.
Thu 11/10/2012 12:00:00 / Read More »October Appliance Retailer keeps retailers informed as Christmas nears
What were the best products at IFA and what did Australians think of them? How can retailers best sell GPS and cordless phones? How do the retail models at Winnings and Apple affect the wider industry? All the answers are in one place...
Tue 09/10/2012 12:00:00 / Read More »Uniden cordless phone with SOS feature to assist elderly users
Uniden has launched a new cordless phone with special features for the visual and hearing impaired, as well as an optional emergency alarm to assist those with disabilities and the elderly.
Tue 09/10/2012 12:00:00 / Read More »UnderCurrent pays tribute to a true Gladiator of the industry
UnderCurrent loves a bit of nostalgia. And with Appliance Retailer magazine celebrating 17 years next month, it seemed only appropriate to take a look back at the very first issue.
Thu 27/09/2012 12:00:00 / Read More »From belt buckles to big screens: Sharp celebrates 100 years
2012 marks the 100-year anniversary of its founder inventing his first product: a revolutionary belt buckle. In this special feature, we look back at the history of this Japanese electronics giant.
Tue 18/09/2012 12:00:00 / Read More »Samsung explains unique strategy of super high-end TV panels
Samsung's biggest and most expensive television, the 75-inch ES9000 (RRP $9,499) is now in stores. Unlike the broad merchandising used for the majority of Samsung's TVs, this model has a specificially designed strategy.
Mon 17/09/2012 12:00:00 / Read More »September Appliance Retailer magazine the biggest and best read
Where did all those Retravision Southern stores end up? Should there be MEPS on cooking appliances? How do you sell $20,000 appliance installations? What's going on this Christmas? All the answers are in one place...
Wed 12/09/2012 12:00:00 / Read More »Training in design-focused appliances offered to retail stores
Retailers in the appliance industry looking to move into the high-end design space should consider a specially tailored training session by Queensland outfit Designer Training.
Fri 07/09/2012 12:00:00 / Read More »Neff dominates and demonstrates at home economists convention
Neff recently showed off its wares to thousands of home economists at its congress in Melbourne. This is part of an active marketing drive for the German cooking specialist.
Thu 06/09/2012 12:00:00 / Read More »Grey skies: retailers see the threat while Canon sees an opportunity
We visit with Australian Retailers Association chief Russell Zimmerman to find out how retailers can respond to a tough market and catch up with Canon director Jason McLean to hear his thoughts on how to deal with the grey market.
Mon 20/08/2012 12:00:00 / Read More »Sales Talk: Pro forma perfoming while price erosion is biting
In the second part of our Mid-Year Report Card series, we find out how ASKO Appliances' new pro forma model is going and gain insights into sales and trends from the managing director of GfK Australia.
Tue 07/08/2012 12:00:00 / Read More »New August Appliance Retailer magazine focuses on insights and investigations
The August edition of Appliance Retailer magazine is now available - and it's a big one! There are features on cooking appliances and audio products, plus an exclusive investigation into the United Warranties collapse.
Mon 06/08/2012 12:00:00 / Read More »Margin Calls: industry insights from Whitfords and Sampford IXL
Over the coming days, we'll be featuring some excerpts from Appliance Retailer magazine's Mid-Year Report Card, a survey of leading brands, retailers, analysts and individuals from with the appliance and consumer electronics industry.
Wed 01/08/2012 12:00:00 / Read More »De'Longhi focused on in-store excitement with new product launches
De'Longhi Australia has a good start to the 2012 calendar year, with its De'Longhi and Kenwood brands both performing well in a tough retail environment, according to CEO Paolo Albertoni.
Fri 06/07/2012 12:00:00 / Read More »Bumper July issue of Appliance Retailer packed with insights and exclusives
The July 2012 issue of Appliance Retailer magazine is now available - and it's packed with great features and stories.
Wed 04/07/2012 12:00:00 / Read More »Frequency of use is the key to selling the right dishwasher
The latest edition of Appliance Retailer chats to dishwasher salespeople to find out what consumers are looking for when purchasing a unit from this $320 million category.
Tue 08/05/2012 12:00:00 / Read More »Retravision QLD members leave for Betta pastures, online growth ahead
Several former Retravision Queensland members left that buying shortly before the unification announcement to join Betta Electrical. This is one of several revelations in an exclusive interview with Appliance Retailer magazine.
Tue 10/04/2012 12:00:00 / Read More »Dyson designer stays on the ball with constant innovation
Following the recent release of the DC39 - Dyson's first barrel vacuum to use ball technology - Dyson designer Charlie Park talks innovation, improvement and the company's relentless drive for perfection.
Fri 11/11/2011 12:00:00 / Read More »Men's Shavers still cut it, while Male Trimmers see real growth: GfK
Men's Shavers are still the solid workhorse of the personal care category, bringing in almost $62 million over the past year, but Male Trimmers are the real booming category, with unit sales, value and ASPs all on the rise.
Tue 11/10/2011 12:00:00 / Read More »Samsung claims #1 position in Australian smartphone and mobile phone markets
Samsung has claimed the #1 market positions for both mobile phones and smartphones. This announcement was made at the launch of Music Hub last night.
Fri 07/10/2011 12:00:00 / Read More »Want a dedicated retail industry jobs listing? Get Jobla
The Intermedia Group has launched a new retail-focused job board for industry professionals. Called Jobla, this site allows users to browse job listings, create a candidate profile, register for job alerts and save and manage job applications.
Mon 26/09/2011 12:00:00 / Read More »Costco MD: 'we don't apologise for having the best price'
Costco Australia MD Patrick Noone said his company's large-format, warehouse style of business cannot operate with high margins, preferring to focus on "big-hitting" items at very attractive prices.
Tue 13/09/2011 12:00:00 / Read More »Sales skills a must in changing retail landscape: industry pro
The emergence of big box retailers such as Costco and Woolworths' impending Masters outlets is placing enormous pressure on traditional retailers to maintain market share, a point made even more difficult by a lack of trained sale staff.
Wed 10/08/2011 12:00:00 / Read More »Not just "man-toys" - gadgets are part of the Australian lifestyle
Australians are tech-savvy consumers, and they're looking for products that will fit in with their lifestyles, according to Sven Radavics, vice president of worldwide sales for action sports camera brand Contour.
Wed 06/07/2011 12:00:00 / Read More »Samsung to release TVs with internet browsers, more 3D and Smart models
Samsung will next week begin the next TV revolution, releasing panels that not only have internet connectivity for widgets and apps, but also an open internet browser for consumers to surf the web.
Wed 30/03/2011 12:00:00 / Read More »Futuristic new Smeg range to be launched soon
Newly independent premium brand Smeg will soon be launching a new line into the Australian marketplace. This new range has been created by one of Australia's most renowned designers.
Fri 11/03/2011 12:00:00 / Read More »
