At Harvey Norman, the customer is always in the middle

Published on Fri, 02/03/2012, 10:39:15

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Amongst the pages and pages of information submitted by Harvey Norman to the Australian Securities Exchange this week was an interesting graphic. Although Harvey Norman has been a bit late to online sales, its "Omni Channel Strategy" is now in full swing.

This makes a nice contrast to when chairman Gerry Harvey criticised tech consumers, saying "They live on the bloody things [technology products]. It's so invasive into your lifestyle".




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