Samsung has the happiest consumers, Hisense the best warranty

Published on Tue, 13/09/2011, 01:08:49

|

By Patrick Avenell

Samsung TV customers are the most satisfied, with all the major brands also scoring highly in Canstar Blue’s customer satisfaction survey results, released this week.

The Korean brand, which has been a pioneer of both 3D and IPTV technology in Australia, scored 5 stars for overall satisfaction in this survey, which measured value for money, performance, ease of use, and warranty and service.

Click here to sign up for our FREE daily newsletter

Samsung scored full marks for performance and ease of use, and 4 stars out of 5 for value for money and warranty and service. The best-scoring brand in the value for money category was Sanyo.

The best warranty and service brand was Hisense, which scored 5 stars in this category. Hisense has successfully offered a 3-year in home replacement warranty to attract consumers.

Joining Samsung with full marks for ease of use was LG.

Overall, Sony, LG, Panasonic, Sanyo, Sharp and Toshiba all scored 4 stars. Hisense, despite having the best warranty, only scored 3 stars overall.

UPDATE: A previous version of this story incorrectly referred to Sanyo coming under the administration of Panasonic Australia.




Add your own comment




2,726
current latest news

Free Picture Taking Help at the Digital Show

Not Just Bits and Bytes

Fri 27/04/2012 11:48:10 / Read More »

Make Secure Password Management Easy with Trend Micro DirectPass

Synchronize online credentials across PCs, mobile phones and tablets.

Mon 16/04/2012 03:48:53 / Read More »

What's the hottest thing about Teka's IR 631 Induction Cooktop? The price.

Where it matches the competition in design, practicality and reliability, it exceeds the rest when it comes to affordability.

Thu 29/03/2012 11:51:35 / Read More »

Make Coffee Like a Barista at Home.

WITH THE NEW NESPRESSO MAESTRIA RANGE

Mon 12/03/2012 04:32:07 / Read More »
current join to free enews